Privacy Policy


1.1. This Privacy Policy has been prepared to those who are concerned about how their Personal Data that are being used online. This information refers to information that can be used on its own or with other information to identify, contact or locate a single person, or identify an individual in context and to serve you better.

1.2. The Privacy Policy is incorporated as part of GogoKids’ Terms of Use. Your use of the Platform and/or Service is subject to the Terms of Use and this Privacy Policy. Unless specifically defined in this Privacy Policy, the defined terms shall have the same meaning as defined in the Terms of Use.

1.3. This Privacy Policy outlines how GogoKids Technologies Sdn Bhd (201801005734/1267748-T) will take the necessary measures to protect your privacy online.

1.4. By accessing, browsing, downloading and/or using our Platform and/or Service, or by dealing with us, you acknowledge that you have read and understood this Privacy Policy and agree to us processing your personal data in accordance with the manner as set out in this Privacy Policy, amended from time to time.

1.5. We may revise or update this Privacy Policy at any time by posting a revised/an updated version on the Platform. Unless stated otherwise, any revision or update takes effect immediately. Your continued access and/or use of our Platform and/or Service or dealing with us after a revision or update to this Privacy Policy constitutes your binding acceptance of the revised or updated Privacy Policy.

1.6. It is necessary for us to collect and process your personal data. If you do not provide us with your personal data, or do not consent to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using the Platform and/or Service.

1.7. Please read and review our privacy policy carefully to get a clear understanding of how we collect, use or otherwise protect your Personal Data in accordance with our application, GogoKids and our website For more information please send an email to [email protected]


2.1. The term “Personal Data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or is identifiable from that information including but not limited to name, nationality, address, telephone number, bank details, credit card details, gender, personal interests, email address, your occupation, your photo, any information about you which you have provided to GogoKids in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and/or processed by GogoKids from time to time and includes sensitive personal data such as your identification card number, race, date of birth and etc. The types of personal data collected depend on the purpose(s) of collection. We may “process” your personal data by way of collecting, recording, holding, storing, using, disclosing and/or deleting it.

2.2. Your personal data may be collected from you during your course of dealing with us in any way or manner including pursuant to any transactions and/or communications made from/with us. We may also collect your personal data from a variety of sources, including without limitation, at any meetings, events, activities, contests, customer satisfaction surveys organised and/or sponsored by us, as well as from publicly available sources such as directories and GogoKids’ social media pages, if you follow, like or are a fan of such pages. Further information may also be collected when we exchange communications with you, for example, if you submit a request, file a complaint or contact our support team.

2.3. In addition, we may also receive, store and process your personal data which are provided or made available by any third parties whom you have authorised, credit reference/reporting bodies, regulatory and law enforcement authorities, for reasons including delivery of our Service, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.


3.1. The personal data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “Purposes”):

3.1.1. to register for a user/provider Account with us;

3.1.2. to process, manage or verify your identity;

3.1.3. to provide, maintain and improve the Platform and/or Service to you;

3.1.4. to fulfil and validate your purchases/bookings;

3.1.5. to process payment from you, including authorising and processing online banking, credit/debit card transactions and sending receipts to you;

3.1.6. to communicate with you and to maintain and improve customer relationship;

3.1.7. to personalise and improve your user experience with the Platform and/or Service;

3.1.8. to provide you with support and handle requests and complaints;

3.1.9. to facilitate your participation in, and our administration of, any of our activities including contests, promotions, campaigns, polls or surveys;

3.1.10. to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, usage and activity trends analysis in relation to the Platform and/or Service and our users’ demographics (on an anonymised basis);

3.1.11. to protect and/or enforce our legal rights and interests, including defending any claim;

3.1.12. to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders;

3.1.13. to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;

3.1.14. to detect, investigate and prevent any fraudulent, prohibited or illegal activities or misuse of the Platform and/or Service;

3.1.15. to transfer or assign our rights, interests and obligations under any agreements entered into with us;

3.1.16. for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc; and/or

3.1.17. for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country,

and by submitting your information to GogoKids, you hereby consent and authorise GogoKids to process and verify any information about you from any third party, especially credit bureau or credit reference agencies, which GogoKids may require in connection with your application for any of GogoKids’ services and/or review of the existing account with GogoKids. Such consent and authorization will extend to any information obtained from any of the account(s) presently maintained for you, any new application for any form of services rendered or products provided by GogoKids, such historical financial or credit records, data or information whether or not provided personally or by any other sources relating to you which was collected, received, captured, compiled, secured and/or obtained by GogoKids through or by whatever means or methods or forms.

3.2. Marketing Purposes

GogoKids may also use and process your personal data for the following marketing and promotional purposes (“Marketing and Promotional Purposes”):

3.2.1. to send you information, alerts, newsletters, updates, promotional materials, special privileges announcements on products, services, upcoming contests, events, activities, promotions, campaigns, polls or surveys offered/organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you;

3.2.2. to send you seasonal/festive greetings or messages;

3.2.3. to notify and invite you to events or activities organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you;

3.2.4. to process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity; and/or

3.2.5. to share your personal data within our organisation and our selected third parties (business/marketing partners, sponsors, advertisers) who may communicate with you to market their products, services, events or promotions from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels.

3.2.6. You have the right at any time to request us to stop sending you any marketing and promotional materials or contacting you for Marketing and Promotional Purposes. You may also click on the “Unsubscribe” link embedded in the relevant marketing and promotional email in order not to receive any marketing and promotional email in the future. If you unsubscribe, we may still send you non-marketing and promotional communications, such as those about your Account, about the Platform and/or Service or our ongoing business relations.


4.1. We do not sell, trade or otherwise transfer your Personal Data unless we provide you with advanced notice. This does not include parties who assist us in operating the website, conducting our business or servicing you, or not one or more of the above Purposes or Marketing Purposes, so long as those parties agree to keep this information confidential. Those parties include:

4.1.1. our selected third parties (business/marketing partners, sponsors, advertisers) who offer promotions or organise contests, events, activities or campaigns

4.1.2. any person under a duty of confidentiality to which has undertaken to keep your personal data confidential which we have engaged to discharge our obligations to you;

4.1.3. any party in relation to legal proceedings or prospective legal proceedings;

4.1.4. auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us;

4.1.5. any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes;

4.1.6. data centres and/or servers located within or outside your country for data storage purposes;

4.1.7. storage facility and records management service providers;

4.1.8. government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any country, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;

4.1.9. credit reference/reporting agencies for the purpose of credit checking on you;

4.1.10. our business/marketing partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis, that provide related products and/or services in connection with our business on our behalf or to assist us with the provision of the Platform and/or Service to you;

4.1.11. insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary;

4.1.12. financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary;

4.1.13. banks and financial institutions, merchants and credit/debit card companies in connection with your commercial transactions with us;

4.1.14. the general public when you become a winner in a contest, participate in our events or activities, submit your rating and/or review or other features of the Platform and/or Service that are viewable by the general public without compensation for advertising and publicity purposes;

4.1.15. any third party (and its advisers/representatives) in connection with any proposed or actual reorganization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset/share sale relating to all or any portion of our business or in the unlikely event of insolvency, bankruptcy or receivership; and/or

4.1.16. any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes or as instructed/authorised by you.

5. Data Deletion

You may request for your data to be deleted from the Platform, Website & App at any point of time. You are aware that upon data deletion, you may not be able to log into your account to access all previous activities including your purchase history.

To do so, you may email us at [email protected]. Input your subject title as “Data Deletion Request” and specify any further reasons or details if necessary in the description.

Upon request submission, we shall process the request within 14 working days. You will receive a confirmation email from us after the deletion has been successfully executed. Do note that we will not be liable to the user for any data deleted as requested by you. Notwithstanding your request for deletion, we may nonetheless retain some of your data but only to the extent required by law.


6.1. You acknowledge that the provision of your personal data to us over the Internet is entirely at your own risk.

6.2. You further acknowledge that if you post your rating and/or review on the Platform, your rating and/or review will become a public information and will be retained by us even after your account has been terminated. Your email address and phone number will not be visible to others through any rating and/or review that you post.

6.3. If any part of the Platform links you to other websites, those websites do not operate under this Privacy Policy and we do not accept any responsibility or liability arising from those websites. We suggest you to read and understand those websites’ privacy policy before you provide your personal data to those websites.

6.4. We use cookies (an alphanumeric identifier that we transfer to your computer’s or mobile device’s hard drive so that we can recognise your web browser or mobile device, track your visits to the Platform or remember your username and/or password each time log-in) to monitor your use of the Platform. All such demographic data collected through cookies are not personal data and we may use this data in aggregated, statistical and/or anonymised form. You may disable cookies by changing the settings on your web browser or mobile device, although this may mean that certain features on the Platform will not function properly if you set your web browser or mobile device to not accept cookies.

6.5. In addition to using cookies and related technologies as described above, we may also permit certain third party companies to help us tailor advertising that we think may be of interest to users and use other data about user activities on our Platform and/or Service (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behavior.

6.6. Please note that when you first install our mobile application on your mobile device, we will set up an account associated with that mobile device (“Account”). We will collect and use your personal data, in accordance with this Privacy Policy, whenever you activate our mobile application on that mobile device. This use includes linking your personal data with your Account. Most mobile platforms (iOS, Android, etc) have different permission systems for obtaining your consent. The iOS platform will alert you the first time our mobile application wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that our mobile application seeks before you first use the mobile application, and your use constitutes your consent.

6.7. The Platform may integrate with social sharing features and other related tools which allow you to share information with your friends or the public, depending on the settings you establish with the social sharing network. The social sharing network’s use of your personal data made available by GogoKids is governed by that social sharing network’s privacy policy, not by this Privacy Policy. By connecting your social sharing network account through the Platform, you agree that we may collect your personal data from your social sharing network account only in accordance with your privacy settings you have set up under your social sharing network account and for the Purposes provided under this Privacy Policy.

6.8. We may automatically receive, record and store location services information from your computer or mobile device when you interact with us. You hereby consent to our use of anonymised location services information collected from you. Where the location services information is personally identifiable, we will give you the options to manage your disclosure of this information. Depending on the functionalities available on your computer or mobile device, you may benefit from advanced options to manage the location services information. A computer or mobile device may report its GPS location at the time you interact with us if the location services settings are enabled. Such information is not identified as personal data, except where we are required to do otherwise under applicable law.

6.9. Our collection of your computer or mobile device location information is solely at your discretion. You can enable or disable location services when you use the Platform at any time, through your computer or mobile device settings. Should you use the Platform with location services enabled, you consent to our collection and dissemination of your computer or mobile device location information through the Platform, as specified in this Privacy Policy. Under no circumstances shall we be liable for claims or for any damages therefrom, arising out of your informed decision to allow other users to see your computer or mobile device location information, as specified in this Privacy Policy.


Any changes we may make to our privacy policy in the future will be posted on this page and, where the changes are material, the changes will be notified to you by email.


Please email us at [email protected] if you are unsure about any of the information listed above or have further questions or comments regarding this privacy policy. Alternatively, write to us at:

GOGOKIDS TECHNOLOGIES SDN BHD (201801005734/1267748-T) Unit No. 20-01, Level 20, Menara Centara No. 360, Jalan Tuanku Abdul Rahman 50100 Kuala Lumpur, Malaysia

Last updated on 1 December 2021

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